Selfie verification (when required for identity confirmation)
Account Information
User profile and preferences
Ratings, reviews, and reputation history
Verification status and trust scores
Content You Provide
Task descriptions and requirements
Messages, photos, voice notes, and videos
Shared locations and addresses
Comments, feedback, and dispute details
Device & Usage Information
Device model, operating system, and app version
IP address and device identifiers
Crash reports and application logs
Usage patterns and interaction data
Location Information
With your explicit permission, LordeX collects location data to:
Match you with nearby helpers
Display relevant local requests
Optimize service delivery and response times
You may disable location access at any time through your device settings. Location data is never sold or shared with third parties without your explicit consent.
Payment Information
All payment processing is handled by our trusted third-party payment providers. LordeX does not store your complete card numbers, CVV codes, or banking credentials. We only retain transaction identifiers and amounts for reconciliation purposes.
02
How We Use Your Information
Your data serves a clear purpose: to make LordeX work better for everyone. We use your information to:
Create and manage your account
Connect requesters with qualified helpers
Power AI-driven matching algorithms
Process payments and transactions
Continuously improve our platform
Send relevant notifications
Prevent fraud and unauthorized access
Verify user identities and trustworthiness
Provide customer support and dispute resolution
Comply with legal and regulatory obligations
03
AI & Matching
LordeX uses proprietary AI models to recommend the most suitable helpers for each request. Our algorithms consider multiple factors:
Location proximity — distance between requester and helper
Skill matching — helper expertise relevant to the task
Availability — real-time helper availability status
Reputation — historical ratings and completion rates
Response speed — how quickly helpers respond to requests
AI recommendations are designed to improve efficiency and user experience. They do not replace human discretion — users always have the final say in choosing who to work with.
04
Communications
Our in-app messaging system enables seamless collaboration between requesters and helpers. Communication features include:
Text-based messaging
Photo and document sharing
Voice notes and audio messages
Video sharing
Location sharing
All communications are stored securely and are accessible only to the participants of each task. Messages are retained for the duration necessary to complete the task and for dispute resolution purposes.
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Notifications
We send push notifications to keep you informed and engaged. You'll receive notifications about:
New task opportunities matching your skills
Incoming chat messages
Payment confirmations and updates
Account security alerts
Service announcements and platform updates
You can manage your notification preferences at any time through your device settings or within the app's notification center.
06
Information Sharing
We do not sell your personal information. Period.
We share your information only when necessary to provide our services or comply with legal requirements:
Payment providers — to process transactions
Cloud storage providers — to securely store data
Notification services — to deliver push notifications
Analytics providers — to improve platform performance
Identity verification services — to confirm user identities
Law enforcement — when legally required and properly authorized
All third-party providers are subject to strict data protection obligations and are prohibited from using your data for any purpose other than providing services to LordeX.
07
Data Security
Security is not a feature — it's a fundamental requirement. We implement multiple layers of protection:
Encryption — all data is encrypted in transit (TLS 1.3) and at rest
Access controls — strict role-based access to production data
Regular audits — independent security assessments and penetration testing
Monitoring — 24/7 intrusion detection and anomaly monitoring
Data minimization — we collect only what we need
While no system is 100% immune to threats, we continuously invest in security infrastructure and follow industry best practices to protect your data.
08
Your Rights
You have control over your data. As a LordeX user, you have the right to:
Access — view all data we hold about you
Update — correct inaccuracies in your profile
Portability — request a copy of your data in machine-readable format
Deletion — request permanent deletion of your account
Restriction — limit how we process your data
Withdrawal — revoke permissions such as location access
To exercise these rights, contact our Privacy Team at privacy@lordextech.com. We respond to all requests within 30 days.
09
Account Deletion
If you choose to leave LordeX, you can delete your account through the app or by contacting our support team.
Important retention notes:
Some data may be retained for fraud prevention and dispute resolution
Financial records are retained for regulatory compliance (typically 7 years)
Anonymized usage data may remain for platform analytics
You may request deletion of your personal data at any time
7-day cooldown period. After requesting account deletion, we implement a mandatory 7-day cooldown. You may cancel the request during this period. After 7 days, the deletion becomes irreversible.
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Children's Privacy
LordeX is designed for adults aged 18 and older. We do not knowingly collect personal information from minors.
If we discover that a user under 18 has created an account, we will take immediate steps to delete the account and any associated data. Parents or guardians who believe their child has provided us with personal information should contact us immediately.
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Third-Party Services
LordeX integrates with trusted partners to deliver core functionality:
Firebase — push notifications and real-time services
Cloudinary — media storage and delivery
Paystack / Stripe — payment processing
Google Cloud — infrastructure and analytics
Veriff / Onfido — identity verification
Each third-party provider maintains its own privacy policy and data handling practices. We carefully vet all partners to ensure they meet our security and privacy standards.
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Cookies & Similar Technologies
Our website and certain features use cookies to:
Maintain your session and authentication state
Remember your preferences and settings
Analyze usage patterns to improve our service
Enhance security and prevent fraud
You can control cookie preferences through your browser settings. However, disabling some cookies may affect certain features or functionality.
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International Data Transfers
LordeX operates globally across 33 million users in multiple countries. Your data may be processed in:
United States
United Kingdom
European Union member states
Nigeria
Other locations where we maintain infrastructure
When transferring data across borders, we rely on:
Standard Contractual Clauses (SCCs) for EU data transfers
Adequacy decisions where applicable
Data Processing Agreements with all partners
We are committed to ensuring that your data receives the same level of protection regardless of where it is stored or processed.
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Policy Updates
We review and update this Privacy Policy periodically to reflect:
Changes in our services or features
Updates to applicable privacy laws and regulations
Feedback from our users and privacy community
New security practices and technologies
When significant changes are made, we will notify you through the app and/or via email. The updated version becomes effective immediately upon publication.
This policy was last updated on August 5, 2026.
Contact
We're here to help
If you have any questions about this Privacy Policy or how we handle your data, please reach out. Our Privacy Team is available 24/7.